Do you want to reduce your technicians mistakes?
Want to improve your team's sales and pricing confidence?
If you thought “yes”, then this may be the most important thing you read today…
Since exiting my own home service business, I’ve had the opportunity to speak with hundreds of plumbing, electrical and similar home service business owners across the world.
From one man bands through to the largest companies on the planet.
And there’s a recurring theme among the majority of these companies.
"My technicians have no self accountability."
"My profit margins are too thin."
“Customers just want the cheapest option.”
“Good help is impossible to find these days.”
“If I’m not there, nothing gets done right.”
All of these hurdles boil down to one root cause — Your Technicians.
See, when your technicians are operating from systems and a culture of accountability, scale becomes easy.
And that's why I’d like to invite you to our live event, The Successful Technician Intensive.
Keep reading to learn what it is, what you’ll get, what we’ll cover, and how to get started.
The Successful Technician Intensive is a one day hands-on event held in Brisbane, QLD on Friday the 10th of October 2025.
We’ll work with your management and service technicians to equip them with the skills, confidence, and accountability systems needed to consistently deliver exceptional service, confidently handle pricing discussions, and drive higher customer satisfaction and revenue for your business.
Limited to Only 30 Technicians and Business Owners
Work Directly with Allan, Chris and The Team
Network and Learn From The Best in Your Industry
Sydney, Australia
Re: Your future profits...
You'll get personalised strategies and tactics on how to get the most from your technicians and how to scale your company - including specific training for your technicians you bring along.
You'll be learning directly from myself and my team.
But who am I and why should you listen?
My name is Allan Ferguson.
I founded and led Omega Plumbing, Omega Home Services, Superdrains, and Service Professionals Australia—building Omega into one of the top-performing home service companies in Australia with over $150 million in revenue. After partnering with Joe Cunningham in the U.S. to co-develop Superdrains Academy, I’ve returned to Australia to help Chris and Taylor lead the Service Success Network. Together, we’ve helped clients generate more than $500 million in revenue.
And during this event, I'll be lifting the veil of our best-kept industry secrets.
You'll get to see the ins-and-outs of our most profitable strategies as well as direct training for your technicians.
Dress Code: Business Casual
Overcoming Fear of Price: Uncover how customers perceive value and connect it to their willingness to pay, breaking through pricing misconceptions.
Delivering Premium Service: Breaking down how operating costs support the value your business delivers while maintaining customer satisfaction.
Strategic Value Creation: Identify actionable strategies to provide massive customer value and enhance overall business performance.
Uncovering Hidden Opportunities: Discover strategies to identify untapped potential on existing jobs through staging, specials, memberships, diagnostics, and more.
Building Trust and Value: Learn methods to add value for customers while increasing trust, leading to higher average ticket values.
Hands-On Role Play: Practice key sales staging scenarios, such as drains, hot water systems, and leaks, to enhance real-world application and effectiveness.
Option Building: Train your team to prepare and present customer options so that customers feel they’re choosing the best solution rather than being sold to.
Simple Strategy for Success: Learn a straightforward method for creating and effectively presenting tailored customer options.
Hands-On Practice: Engage in practical exercises to build and present customer options confidently and effectively.
Attributes of High-Performing Technicians: Explore the key habits and traits of top-performing technicians, including goal setting, follow-up processes, accountability, and professionalism.
Practical Skills Development: Focus on actionable exercises to build strong habits and set meaningful goals that drive performance.
Sustaining High Performance: Equip your team with tools and strategies to consistently deliver exceptional results in their roles.
Building Culture Through Accountability: Understanding that culture is built, not bought, and establish a practical accountability strategy tailored to your business size.
Scalable Progression Framework: Learn a structured approach to advance from basic accountability to senior service advisors and Virtual Call Management as your business grows, avoiding culture shock.
Actionable Systems and Processes: Develop a clear plan with defined roles and SOPs to implement and sustain an effective accountability system.
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*Results can vary depending on the individual. There is no guarantee of specific results.